Terms of service

KRG Shop by KIRANROSE GLOBAL FZE

Effective Date: July 2026

Welcome to KRG Shop, operated by KIRANROSE GLOBAL FZE ("Company," "we," "our," or "us"). By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By visiting our website or placing an order, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

If you do not agree to these Terms of Service, please do not use our website.

2. Products and Services

KRG Shop offers a variety of products, including but not limited to:

Perfumes and Fragrances
Beauty and Personal Care Products
Fashion and Apparel
Electronics and Accessories
Home and Lifestyle Products
Gifts and Other Consumer Goods

All products are subject to availability.

3. Product Information

We strive to ensure that all product descriptions, images, prices, and specifications are accurate. However:

Product colors may vary due to screen settings.
Minor packaging changes from manufacturers may occur.
We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

4. Pricing and Payment

All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.

We accept payment through:

Credit/Debit Cards (where available)
Bank Transfer
Cash on Delivery (COD)
Other payment methods offered on our website

Orders will be processed only after successful payment confirmation where applicable.

5. Order Acceptance and Cancellation

We reserve the right to:

Refuse or cancel any order at our discretion.
Cancel orders due to pricing errors, suspected fraud, or product unavailability.
Request additional verification before processing an order.

Customers may cancel an order free of charge before dispatch.

6. Shipping and Delivery

Delivery timelines are estimates and may vary.
Delivery delays caused by couriers, customs, weather conditions, or other unforeseen circumstances are beyond our control.
Additional charges may apply for deliveries to remote areas.

7. Returns and Exchanges

Our Return & Exchange Policy forms an integral part of these Terms of Service.

Please refer to our Return & Exchange Policy for complete details regarding returns, exchanges, and refunds.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Text
Images
Graphics
Product descriptions
Designs
Website content

is the property of KIRANROSE GLOBAL FZE or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt to interfere with the website's security or functionality.
Violate any applicable laws or regulations.

10. Limitation of Liability

To the fullest extent permitted by law, KIRANROSE GLOBAL FZE shall not be liable for:

Indirect or consequential damages
Loss of profits or business opportunities
Delays in delivery caused by third parties
Damages resulting from misuse of products

Our total liability shall not exceed the amount paid for the purchased product.

11. Product Usage Disclaimer

Customers are responsible for reading and following all product instructions, warnings, and usage guidelines.

For perfumes, beauty products, and personal care items:

Products are intended for external use only where indicated.
Discontinue use if irritation occurs.
Keep products away from children unless otherwise stated.

12. Privacy

Your privacy is important to us. Any personal information collected through our website will be handled in accordance with our Privacy Policy.

We do not sell or share your personal information with third parties except as necessary to process orders, deliveries, or comply with legal obligations.

13. Force Majeure

KIRANROSE GLOBAL FZE shall not be responsible for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to: